You may return most new items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
How To Return An Item
If you need to return an item simply login to your account, go to "Completed" and click on "Return Item(s)". (If you didn't create an account just enter the email address used to place the order and click "Forgot Password" to access your order.) Click the order and select the item(s) that you'd like to return. Once the return request is approved you'll receive an email with an RA# and instructions for shipping your package. We'll notify you via e-mail of your refund once we've received and processed the returned item. Your refund excludes shipping charges. We reserve the right to apply a restocking fee if item is not in original packaging with all labels.
How To Exchange An Item
There are two ways you may process an exchange. The first method is to place a new order and send your original order back for a refund. This will ensure we have the item you need in stock and will also get the new product to you quickly. The second method is to send the item in as an exchange. If you would like to process the item as an exchange login to your account, go to "Completed" and click on "Return Item(s)". (If you didn't create an account just enter the email address used to place the order and click "Forgot Password" to access your order.) Select "Exchange" for the requested action and be sure to specifically note what you would like sent back to you for your exchange. Once the return request is approved you'll receive an email with an RA# and instructions for shipping your package.
Wakehouse does not offer product warranties, but is happy to help process warranty claims on your behalf. All product warranties are processed through the manufacturer and any decision to replace/repair an item under warranty is at the discretion of the manufacturer. Most warranty issues can be easily resolved via email. Should the manufacturer request the product be returned for them to inspect, you are responsible for any shipping charges that may apply. Replacement items can not be sent out until the original items are received and the manufacturer has deemed the items warrantable.
To begin a warranty send us an email with a few photos of the product defect clearly visible. Be sure to include your first and last name, order number, and a description of the defect.
Address All Returns To:
4155 32nd Avenue
Hudsonville, MI 49426
If you need assistance or have any questions please contact us.