Holiday Extended Returns Period
Orders placed on or after 11/1/20 are eligible for returns and exchanges through 1/30/21. Returns and exchanges are accepted on new items with original packaging and tags.
You may return most new items within 30 days of delivery for a full refund less shipping charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Starting Your Return
You may return your item with the shipping carrier of your choice, or request a return label from WakeHouse. Unless otherwise noted, the cost of the return label will be deducted from your refund.
To request a return, please log into your account and view your orders. Once you're in the orders view, click "Return Items?" within the order summary. If you have any questions regarding the return process, please contact us.
Wakehouse does not offer product warranties, but is happy to help process warranty claims on your behalf. All product warranties are processed through the manufacturer and any decision to replace/repair an item under warranty is at the discretion of the manufacturer. Most warranty issues can be easily resolved via email. Should the manufacturer request the product be returned for them to inspect, you are responsible for any shipping charges that may apply. Replacement items can not be sent out until the original items are received and the manufacturer has deemed the items warrantable.
To begin a warranty send us an email with a few photos of the product defect clearly visible. Be sure to include your first and last name, order number, and a description of the defect.
Address All Returns To:
WakeHouse Returns 4155 32nd Avenue Hudsonville, MI 49426
If you need assistance or have any questions please contact us.